Returns & Refunds

We want customers to understand the terms that apply before placing an order. The final return and refund policy must comply with the laws applicable to the seller and customer.

Before requesting a return

Contact [ADD CUSTOMER-SERVICE EMAIL] with your order number and a description of the issue. Please wait for return instructions before sending anything back.

Return eligibility

[CONFIRM return window, condition requirements, packaging requirements, exclusions and any rules for unused or defective items. Ensure these terms comply with consumer law.]

Damaged, defective or incorrect items

Contact us promptly with your order number and clear photographs of the issue. [CONFIRM the reporting timeframe and resolution process.]

Refund method and timing

[CONFIRM whether refunds go to the original payment method, how long processing normally takes, and whether shipping charges are refundable.]

Return shipping

[CONFIRM who pays return shipping and provide the approved return address only after authorization.]

This is a draft template, not a final legal policy. Fill every bracketed field and review applicable consumer protection requirements before publishing.